Terms and Conditions of Use
Last Updated: 28 June 2025
1. Introduction
1.1. These Terms and Conditions (“T&Cs”) govern your access to and use of the candyBet website located at candybets.uk (“Website”, “we”, “us”, “our”).
1.2. By registering an account or using any part of the Website, you confirm that you have read, understood, and accepted these T&Cs along with our Privacy Policy, Responsible Gambling Policy, and any other related policies.
1.3. If you do not agree with any part of these T&Cs, you must not use our services.
2. Definitions
- Player/User/You: Any individual who registers or plays on the Website.
- Account: Your personal profile created on the Website.
- Games: All betting and gaming products offered, including casino games, sports betting, and live dealer games.
- Operator: The legal entity responsible for operating candyBet.
- Bonus: Promotional incentives such as free bets, bonus funds, or free spins.
3. Eligibility and Access
3.1. You must be at least 18 years old and legally permitted to gamble in the United Kingdom to use our services.
3.2. It is your responsibility to ensure that online gambling is lawful in your jurisdiction.
3.3. Employees of the Operator, their immediate family members, and any persons residing at the same address are prohibited from registering or playing.
4. Account Registration
4.1. Only one account per individual, household, IP address, or device is permitted.
4.2. You must provide truthful, accurate, and complete information during registration, including full name, date of birth, address, email, and payment details.
4.3. You are responsible for maintaining the confidentiality of your login credentials and for all activities on your account.
4.4. We may require identity verification at any time to comply with UK Gambling Commission regulations, including submission of identification documents such as passports or utility bills.
4.5. Providing false or misleading information may result in suspension or closure of your account and forfeiture of winnings.
5. Deposits and Payments
5.1. Deposits must be made using payment methods registered in your name.
5.2. Minimum and maximum deposit limits apply as detailed on the Website’s Banking page.
5.3. We do not charge fees for deposits; however, your payment provider may apply charges.
5.4. You acknowledge that candyBet is not a financial institution and does not provide credit or loans.
5.5. All funds deposited must be used solely for wagering; suspicious or irregular transactions may lead to account suspension.
6. Withdrawals
6.1. Withdrawals will be processed using the same payment method used for deposits where possible.
6.2. Withdrawal limits and processing times are detailed in the Banking section.
6.3. Verification of your identity and source of funds may be required before processing withdrawals, in accordance with UK anti-money laundering laws.
6.4. While we strive to process withdrawals promptly, delays caused by third-party payment providers are beyond our control.
6.5. To withdraw your full balance and close your account, please contact Customer Support.
7. Account Inactivity
7.1. Accounts with no login activity for 12 consecutive months will be classified as inactive.
7.2. Inactive accounts with a positive balance may be subject to a monthly maintenance fee, with prior notification.
7.3. Accounts with zero balance may be closed after prolonged inactivity.
7.4. Reactivation of dormant accounts is possible by contacting Customer Support.
8. Responsible Gambling
8.1. candyBet is committed to promoting responsible gambling and provides tools including deposit limits, loss limits, session time limits, and self-exclusion options.
8.2. If you believe you may have a gambling problem, please use these tools or contact our support team for assistance.
8.3. For additional help and resources, please visit the GamCare website.
9. Prohibited Conduct
9.1. The following activities are strictly prohibited:
- Fraud, collusion, money laundering, or any illegal activities;
- Use of bots, automated software, or any tools to manipulate gameplay;
- Cheating or tampering with games or outcomes;
- Maintaining multiple accounts;
- Using VPNs or proxies to circumvent geo-restrictions;
- Sharing your account or allowing others to play on your behalf.
9.2. Violation of these rules may lead to account suspension, closure, and confiscation of winnings.
10. Bonuses and Promotions
10.1. All bonuses and promotional offers are subject to specific terms and wagering requirements outlined on the Promotions page.
10.2. Abuse of bonuses, including multi-accounting or collusion, will result in forfeiture of bonuses and winnings.
10.3. We reserve the right to amend, suspend or cancel promotions at any time.
10.4. Bonuses may have expiration dates and restrictions on eligible games.
11. Fair Gaming
11.1. All games are provided by certified suppliers using Random Number Generators (RNGs) to ensure fairness and compliance with UK Gambling Commission standards.
11.2. We reserve the right to void bets and winnings in cases of technical errors, system malfunctions, or breaches of these T&Cs.
12. Limitation of Liability
12.1. candyBet is not liable for any losses or damages arising from the use of our Website, including but not limited to technical failures, interruptions, or errors.
12.2. You gamble at your own risk; our maximum liability is limited to the amount of your last deposit.
12.3. We are not responsible for the content, security, or practices of any third-party websites linked from our platform.
13. Privacy and Data Protection
13.1. Your personal data is collected and processed in accordance with our Privacy Policy and applicable UK data protection laws.
13.2. We implement industry-standard security measures to protect your information.
13.3. For full details, please review our Privacy Policy on the Website.
14. Intellectual Property
14.1. All content, trademarks, logos, and materials on candybets.uk are owned by candyBet or its licensors.
14.2. You may not reproduce, distribute, or modify any content without prior written consent.
15. Complaints and Dispute Resolution
15.1. If you have a complaint, please contact our Customer Support team first for resolution.
15.2. We aim to address complaints promptly and fairly.
15.3. If unresolved, you may escalate your complaint to an independent Alternative Dispute Resolution (ADR) body or the UK Gambling Commission.
15.4. All dispute communications must be submitted in writing.
16. Changes to Terms and Conditions
16.1. We reserve the right to update these T&Cs at any time.
16.2. Significant changes will be communicated via the Website or email.
16.3. Continued use of the Website after changes constitutes acceptance of the revised terms.
16.4. It is your responsibility to review the T&Cs periodically.
17. Contact Information
For assistance, inquiries, or to exercise your rights under these T&Cs, please contact us:
- Email: [email protected]
- Live Chat: Available on the Website
By registering and using candybets.uk, you confirm that you fully understand and accept these Terms and Conditions.
For more information on safe gambling and regulatory compliance, visit the UK Gambling Commission.