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candyBet Privacy Policy

Welcome to candybets.uk. At candyBet, protecting your privacy and personal data is a priority. This Privacy Policy explains how we collect, use, store, and share your information when you use our website and services. By accessing or using candyBet, you agree to the terms outlined in this policy. If you do not agree, please do not use our services.

1. Data Controller

candyBet is the data controller responsible for your personal information. Our registered office is located in the United Kingdom. For any questions or concerns about your privacy or data rights, please contact our Data Protection Officer at [email protected].

2. Information We Collect

We collect and process various types of personal data to provide and improve our services, including but not limited to:

• Full name
• Email address
• Telephone number
• Residential address
• Date of birth and gender
• IP address and device information
• Login credentials and account details
• Transaction history including deposits and withdrawals
• Usage data such as how, when, and where you use our services
• Communications you send to us, including customer support queries
• Verification documents for identity, age, and compliance checks
• Sensitive data you voluntarily provide (e.g., health information related to responsible gambling)
• Data from third-party sources for fraud prevention and responsible gaming assessments

3. How We Use Your Data

Your personal data is used for the following purposes:

• To create, manage, and operate your candyBet account
• To verify your identity and confirm you meet legal age requirements (18+)
• To process payments, deposits, withdrawals, and refunds
• To comply with UK Gambling Commission regulations and other legal obligations
• To communicate important information about your account and our services
• To administer promotions, bonuses, and competitions
• To send marketing communications where you have provided consent
• To personalise your experience and tailor offers
• To improve our website, services, and security measures
• To monitor and detect fraudulent or suspicious activity
• To conduct responsible gambling checks and support self-exclusion measures

4. Legal Basis for Processing

We process your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Gambling Act 2005. Our lawful bases include:

• Performance of a contract (providing you with gambling services)
• Compliance with legal obligations (e.g., anti-money laundering and age verification)
• Your consent (for marketing and certain profiling activities)
• Our legitimate interests (such as fraud prevention and service improvement), balanced against your rights

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes described above and to meet legal and regulatory requirements. Typically, data is kept for up to five years after account closure or last activity, unless a longer retention period is required by law (e.g., for ongoing investigations or self-exclusion arrangements).

6. Marketing Communications

We may send you marketing emails or messages about our services or those of carefully selected partners, but only if you have given your consent. You can withdraw your consent or update your preferences at any time via your account settings or by following the unsubscribe link in our communications. We respect your choices and will never share your contact details with third parties for marketing without your permission.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience, including:

• Enabling core site functionality and security
• Remembering your preferences and login status
• Analysing site usage to improve performance
• Delivering personalised advertising and content

You can control or disable cookies through your browser settings; however, some cookies are essential for the site to function properly. For detailed information, please see our Cookies Policy.

8. Sharing and Transfers of Data

We may share your personal data with:

• Service providers such as payment processors, software suppliers, and customer support providers
• Regulatory authorities including the UK Gambling Commission and law enforcement agencies
• Fraud prevention and identity verification agencies
• Companies within the candyBet corporate group
• Third parties you have authorised us to share your data with

If your data is transferred outside the UK or European Economic Area (EEA), we ensure appropriate safeguards are in place, such as standard contractual clauses, to maintain the security and privacy of your data.

9. Data Security

We employ robust technical and organisational measures to protect your personal data against unauthorised access, alteration, loss, or disclosure. This includes encryption, secure servers, access controls, and regular security assessments.

10. Your Rights

Under UK data protection law, you have the following rights in relation to your personal data:

• The right to be informed about how your data is used
• The right to access your personal data
• The right to correct inaccurate or incomplete data
• The right to request erasure of your data in certain circumstances
• The right to restrict or object to processing
• The right to data portability
• The right to withdraw consent at any time without affecting prior processing
• The right not to be subject to automated decision-making with legal or significant effects

To exercise any of these rights, please contact us at [email protected]. We will respond promptly and in accordance with applicable laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technology. We encourage you to review this page regularly. Continued use of candyBet after any changes indicates your acceptance of the updated terms.

12. Complaints

If you have concerns about how we handle your personal data, please contact us at [email protected]. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) or the UK Gambling Commission.

For more information on responsible gambling and support, please visit the UK Gambling Commission and BeGambleAware.

Last updated: October 2024